12hbajee FAQ — Frequently Asked Questions & Full Answers

Under 12hbajee's policy, each individual is allowed only one account manage. If you attempt to open a second account using the same phone number, email, or ID, the system will automatically block it. Violating this rule may result in both accounts being permanently closed.

login page Click the "Forgot Password?" link. Enter your registered email or mobile number and you'll receive a A reset link or OTP will be sent. Use it to create a new password. If you run into any trouble, contact our support team via Live Chat.

KYC verification is required before your first withdrawal. You will need to provide: Photos of both sides of your National ID (NID) or passport and a selfie. All images must be clear and legible. Verification is typically completed within 24 hours.

Entering the wrong password 5 times in a row will cause your account to 30 minutes will be temporarily locked for security reasons. Please wait 30 minutes before trying again. For immediate assistance, contact us via Live Chat — your account will be unlocked after identity verification.

Your mobile number, email, and password can be changed from your account settings — however, OTP verification required. To change key details such as your name or date of birth, please contact support and verify your identity with your NID.

Log In → Deposit Go to the menu → Select bKash → Enter the amount → Send Money to the designated bKash number → Submit the transaction ID. Usually 5–10 minutes is credited to your balance. Minimum deposit is ৳500. For details, On the payments page here.

Withdrawals via bKash and Nagad are typically processed 15–30 minutes completed. Bank transfers may take 1–3 business days. If KYC verification is pending, your first withdrawal may take a little longer. Requests made after midnight may be processed the following morning.

Minimum withdrawal for bKash/Nagad ৳500 and the maximum daily limit ৳50,000. For bank transfers, the minimum is ৳1,000. For larger amounts, notifying support in advance will help speed up the process.

Accepted payment methods at 12hbajee: bKash, Nagad, Rocket, bank transfer & cryptocurrency. The fastest methods are bKash and Nagad. For full details and limits, visit Payments Page here.

First, wait 30 minutes. If the issue persists, contact us via Live Chat with your transaction ID or a screenshot. Our support team will resolve it within 5–15 minutes. Without a transaction ID, resolving the issue may be difficult, so make sure to keep it safe.

Log in → Go to the Deposit page → Enter the code in the "Voucher Code" box → Submit. Once applied successfully, the specified amount will be credited to your balance. For full voucher details, On the voucher page you will receive.

Minimum first deposit after new registration ৳500 Deposit a 100% welcome bonus will be credited to your account automatically. To withdraw the bonus, you must meet the specified wagering requirements. Full terms Terms & Conditions page.

To withdraw your bonus, Wagering Requirement must be met. This means you need to place bets totalling a specified multiple of the bonus amount. Wagering requirements vary by offer and are clearly stated in each offer's details. Your bonus balance and main balance are displayed separately in your account.

Share your personal referral code or link with a friend. Once they register using that code and make their first deposit, ৳500 bonus for both of you you will receive. Your referral code can be found under the "Referral" menu in your account.

Every bonus has an expiry period — typically 7 or 30 days. If the wagering requirements are not met within that period, the bonus balance is automatically forfeited. Your main balance, however, remains unaffected. Always read the terms and expiry date before claiming an offer.

at 12hbajee 30+ sports betting is available. Main sports include: cricket (IPL, BPL, World Cup), football (Premier League, La Liga, Champions League), tennis, basketball, and volleyball. Live Casino also offers baccarat, roulette, Dragon Tiger, and slots.

Live betting means placing bets on a match or game in progress in play. Odds change in real time. To place a live bet, log in → go to the "Live" section → select your match → choose your market and stake. A fast internet connection ensures the best experience.

Minimum bet amount at 12hbajee ৳50. However, limits may vary by market and game type. Live Casino tables start from a minimum of ৳100. Please bet responsibly and within your limits.

Once a bet is placed, it generally cannot be cancelled. However, in certain cases, "Cash Out" option — which lets you sell your bet at the current market price while the match is in progress. If available, the Cash Out option will appear on your betting slip. If a match is cancelled before it starts due to a system or organiser issue, your stake will be refunded.

New slots and casino games are added to 12hbajee every week. To see the latest games, on the New Games page Go there to find a full list of the most popular and newest games, complete with detailed descriptions.

Yes. 12hbajee SSL Encryption to keep all your data and transactions secure. Your personal information is never sold or shared with third parties. For more details, Privacy Policy Read more.

Never share your password or OTP with anyone. 12hbajee will never ask for your password via email, SMS, or phone. Any such message is a phishing attempt. Report it to our support team immediately and change your password. Always access the site directly at 12hbajee.ws.

Instantly: 1) Change Password. 2) Log out of all sessions from your account settings. 3) Contact support via live chat. We will promptly investigate and take the necessary action. Make it a habit to check your login history regularly.

The official 12hbajee app is available exclusively from our Download page is available. Downloading from the Google Play Store or any third-party site is not safe and those are not our official app. Download and install the Android APK directly from us.

iPhone users Mobile Website just like the app. Open 12hbajee.ws in Safari → tap the "Share" icon → select "Add to Home Screen" — this creates an app-like icon on your device.

To install the APK on Android, go to your phone's settings and "Install from unknown sources" enable the following: Settings → Security → Unknown Sources → Turn on. Then tap the APK file again. Make sure your phone has enough storage space.

Log in → Account Settings → "Responsible Gaming" → select "Self-Exclusion". You can choose a period from 6 months to 5 years. It takes effect immediately. For more details, Responsible Gaming page here.

From Account Settings → Responsible Gaming, you can Daily deposit limits, per-bet limits & session time limits Set your limits. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period — this is intentional by design.